Job Description
Join our award-winning downtown Detroit hotel as a Night Front Desk Agent and become the heart of our guest experience during evening hours. This pivotal role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hospitality brand. Work in a vibrant urban setting while providing exceptional service to international and domestic travelers.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and security teams for seamless operations
- Operate hotel management systems (Opera, etc.) accurately
- Monitor safety protocols and emergency procedures overnight
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency in PMS software (Opera, Fidelio)
- Flexible schedule availability (nights, weekends, holidays)
- Basic knowledge of Detroit attractions and transportation