Job Description
Are you ready to elevate your career in the hospitality industry? Jacksonville Hospitality Group is seeking a dedicated and friendly Front Desk Agent to join our award-winning team. We offer competitive pay, flexible shift options, and the peace of mind of weekly paychecks.
Located in the heart of Jacksonville, our property offers a vibrant work environment where you can make a real impact on our guests' stay. If you thrive in a fast-paced environment and have a passion for service, we want to meet you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system (PMS).
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Process payments accurately and manage cash drawers with strict attention to detail.
- Monitor the lobby area to ensure cleanliness and safety standards are met.
- Answer incoming phone calls and route them appropriately to staff members.
- Assist with administrative duties such as filing, mail distribution, and maintaining guest records.
Qualifications
- Previous experience in hospitality or customer service is preferred but not required.
- Strong communication and interpersonal skills with a friendly demeanor.
- Ability to work various shifts, including weekends, nights, and holidays.
- Basic computer proficiency and familiarity with property management software.
- High school diploma or equivalent required.
- Must be able to stand for extended periods and lift moderate amounts of weight.