Job Description
Join our award-winning team at Grand River Inn as a Night Front Desk Agent! We're seeking a hospitality professional to provide exceptional guest experiences during overnight hours. This pivotal role combines warm customer service with operational excellence in our downtown Sacramento location. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions directly impact guest satisfaction. If you thrive in fast-paced settings and possess a passion for hospitality, we encourage you to apply today!
Responsibilities
- Manage guest check-ins/check-outs efficiently with attention to detail
- Handle reservation modifications and special requests with professionalism
- Operate PMS systems and troubleshoot technical issues
- Monitor security protocols and respond to emergency situations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and maintain high satisfaction standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera, etc.)
- Ability to work independently during overnight hours
- Valid California driver's license (if required for errands)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent