Job Description
Join our dynamic hospitality team at Grand Plaza Hotel and enjoy the flexibility of daily pay! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences while managing check-in/check-out processes, handling reservations, and resolving inquiries with professionalism. This is an ideal opportunity for reliable individuals seeking immediate compensation without waiting for weekly or bi-weekly pay cycles.
Why Work With Us?
- Daily pay option available
- Comprehensive training provided
- Career advancement opportunities
- Employee discounts on hotel stays
- Supportive team environment
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Process payments and maintain accurate financial records
- Respond to guest inquiries with exceptional service standards
- Coordinate with housekeeping and maintenance departments
- Handle reservation modifications and cancellations
- Resolve guest complaints promptly and professionally
- Maintain cleanliness and organization of the front desk area
- Assist with concierge services as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- High school diploma or equivalent required
- Valid California driver's license (if transportation needed)
- Fluency in English; bilingual (English/Spanish) preferred