Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, where we blend New Mexico's rich culture with world-class service. As a Night Front Desk Agent, you'll be the first point of contact for our late-night guests, ensuring exceptional experiences during the quietest hours of our operation. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth.
Responsibilities
- Manage guest check-ins/check-outs efficiently using our property management system
- Handle reservation inquiries and modify bookings in real-time
- Address guest concerns promptly with solutions-focused approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security for overnight operations
- Prepare end-of-night reports and reconcile daily transactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of local Albuquerque attractions and services
- Flexible availability including weekends and holidays
- High school diploma or equivalent required