Job Description
Join our award-winning luxury hotel in downtown Detroit as a Night Front Desk Agent. Be the heart of our 24/7 guest experience, delivering exceptional service during evening and overnight hours. We offer competitive pay, comprehensive benefits, and opportunities for career growth within our global hospitality brand. Enjoy a dynamic work environment in Detroit's vibrant cultural district.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation modifications and billing inquiries
- Respond to guest requests via phone and in-person 24/7
- Operate hotel management systems (Opera) and POS terminals
- Coordinate with security and housekeeping for overnight operations
- Process payments and manage cash drawer reconciliation
- Resolve guest issues with discretion and professionalism
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work independently during overnight shifts
- Basic knowledge of Detroit attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required