Job Description
Are you looking for a rewarding career in the hospitality industry? Grand Horizon Hotels is currently seeking a dedicated and professional Night Front Desk Agent to join our dynamic team in Raleigh, NC. In this pivotal role, you will be the first point of contact for our guests, ensuring a safe, comfortable, and memorable stay while managing front desk operations during the quiet hours of the night. We offer a competitive night shift differential and a supportive work environment for the right candidate.
Responsibilities
- Manage the front desk operations efficiently during the overnight shift, including check-ins and check-outs.
- Monitor hotel security and safety protocols to ensure a secure environment for guests and staff.
- Answer and direct incoming phone calls and inquiries promptly and professionally.
- Assist with light housekeeping duties to maintain the public areas and lobby.
- Process payments and prepare accurate nightly audit reports.
- Address guest requests and resolve any issues that may arise during the night.
- Collaborate with day staff to ensure a seamless handover of duties.
Qualifications
- High school diploma or equivalent; previous hospitality experience is preferred.
- Excellent communication and interpersonal skills with a friendly demeanor.
- Ability to work flexible night shifts, including weekends and holidays.
- Proficiency in basic computer applications and hotel management software.
- Strong attention to detail and problem-solving abilities.
- Must be reliable, professional, and able to work independently.