Job Description
Join our award-winning hotel team as a Night Shift Front Desk Agent and become the heart of our guest experience during twilight hours. We're seeking a charismatic professional to manage check-ins, resolve guest inquiries, and ensure seamless operations overnight. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Perfect for night owls who thrive in dynamic hospitality settings. Apply today to elevate your career in Dallas's vibrant hospitality scene!
Responsibilities
- Manage guest check-ins/check-outs efficiently using PMS systems
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns with empathy and solution-oriented approaches
- Coordinate with housekeeping and security for operational excellence
- Prepare nightly reports and maintain accurate records
- Uphold brand standards through exceptional service delivery
- Assist with emergency protocols during overnight shifts
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (for property errands)
- Flexible schedule including weekends/holidays
- Basic knowledge of Dallas area attractions/services
- High school diploma or equivalent