Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the prestigious Luxury Grand Hotel in Houston, TX. Be the first point of contact for our discerning guests during the magical hours of 11 PM - 7 AM. We offer competitive compensation, premium benefits, and a vibrant work culture where your exceptional service skills shine. This role includes performance-based incentives and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Provide exceptional guest check-in/check-out services with personalized attention
- Manage room reservations and optimize occupancy through strategic upselling
- Handle guest inquiries and resolve issues promptly with discretion
- Process payments and maintain accurate financial records
- Collaborate with security and housekeeping teams for seamless operations
- Monitor safety protocols during overnight hours
Qualifications
- Minimum 1 year hotel front desk experience
- Excellent communication and conflict resolution skills
- Proficiency in Opera/PMS reservation systems
- Ability to multitask in fast-paced environments
- Flexible availability for overnight shifts
- Basic knowledge of Houston attractions and services