Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our downtown Pittsburgh location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities within our renowned hospitality brand. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today to become part of our family.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell premium services, room upgrades, and hotel amenities
- Maintain accurate records of guest preferences and special requests
- Execute emergency procedures and ensure safety protocols are followed
Qualifications
- Minimum 2 years luxury hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Delphi preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Pennsylvania driver's license and clean driving record
- Availability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Pittsburgh attractions and local area
- Professional appearance and polished business etiquette