Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotels Dallas. We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and enjoy being the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hotel chain.
Responsibilities
- Handle guest check-ins/checkouts efficiently with warm professionalism
- Manage room reservations and address guest inquiries/complaints
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security departments
- Operate hotel management systems (Opera/PMS)
- Execute emergency response procedures during overnight hours
- Prepare daily reports and manage key inventory
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (required for valet duties)
- Flexible availability including weekends/holidays
- Basic knowledge of Dallas area attractions
- Fluent English; Spanish proficiency preferred