Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Mountain View Resort & Spa! We're seeking a dynamic professional to deliver exceptional guest experiences during our evening hours. You'll be the first point of contact for overnight guests, ensuring seamless check-ins, managing reservations, and maintaining a secure environment. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities in Colorado's premier mountain resort destination.
Responsibilities
- Handle guest check-ins/check-outs efficiently with warm professionalism
- Manage reservation system and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Monitor security protocols and manage overnight access
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Prepare end-of-night reports and shift handovers
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management systems (e.g., Opera)
- Ability to work independently during overnight hours
- Valid Colorado driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic first aid certification preferred
- Spanish language skills a plus