Job Description
Welcome to The Sterling Hotel Collection, where luxury meets hospitality in the heart of Charlotte. We are currently seeking a dedicated and detail-oriented Night Shift Front Desk Agent to join our exceptional team. In this pivotal role, you will be the first point of contact for our guests during the quiet hours of the night, ensuring their stay is seamless and memorable. If you thrive in a fast-paced environment and have a passion for providing top-tier service, we want to hear from you.
Our ideal candidate is a self-starter who enjoys the unique rhythm of the night shift, possesses a calm demeanor, and takes pride in maintaining a pristine property. You will have the opportunity to work in a modern, high-end facility with a supportive team culture.
Responsibilities
- Guest Check-In & Check-Out: Efficiently process guest arrivals, departures, and reservations using our Property Management System (PMS).
- Guest Relations: Provide exceptional service by answering inquiries, making recommendations, and resolving any issues that arise during the night shift.
- Security & Safety: Conduct regular patrols of the hotel premises to ensure guest and staff safety, monitor security cameras, and manage access control.
- Housekeeping Coordination: Communicate maintenance needs and late-night housekeeping requests to the appropriate departments.
- Front Office Administration: Handle cash handling, credit card transactions, and balance the night audit reports accurately.
- Hotel Maintenance: Perform minor maintenance tasks or troubleshoot issues to minimize guest inconvenience.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality front desk operations, preferably in a hotel or resort setting.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Communication: Excellent verbal and written communication skills with a friendly and professional telephone manner.
- Technical Proficiency: Comfortable learning new software and technology quickly.
- Professionalism: High level of integrity, discretion, and attention to detail.
- Education: High school diploma or equivalent required; additional hospitality training is a plus.