Job Description
Join our award-winning luxury hotel in the heart of Austin's vibrant downtown! We're seeking a dynamic Night Shift Front Desk Agent to deliver exceptional guest experiences during evening hours. This role is perfect for hospitality professionals who thrive in fast-paced environments and value creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work at Austin's premier hospitality destination.
Responsibilities
- Check-in/check-out guests efficiently while maintaining personalized service standards
- Handle guest inquiries and resolve issues with empathy and professionalism
- Manage reservations and room assignments using PMS systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Execute night audit procedures and end-of-day reporting
- Maintain a secure and welcoming lobby environment overnight
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Fosse preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight shifts
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Austin attractions and local services
- Ability to stand for extended periods and lift 25 lbs