Job Description
Join our award-winning team at Grand Horizon Hotels as a Night Shift Front Desk Agent, where you'll be the welcoming face during our most magical hours. This role offers a unique opportunity to create memorable guest experiences while enjoying premium night-shift benefits including differential pay and reduced commute traffic. We're seeking passionate hospitality professionals who thrive in dynamic environments and excel at delivering exceptional service. Our Phoenix location offers state-of-the-art facilities and a supportive team culture that values work-life balance. Enjoy comprehensive training, career advancement opportunities, and a competitive benefits package including health insurance, 401(k) matching, and employee discounts on hotel stays.
Responsibilities
- Seamlessly check guests in/out using property management systems while maintaining accuracy in documentation
- Handle guest inquiries with exceptional service, resolving issues proactively to ensure satisfaction
- Manage room assignments, reservations, and billing with meticulous attention to detail
- Coordinate with housekeeping, security, and maintenance teams to ensure operational excellence
- Execute safety and security protocols, including emergency response procedures
- Process payments and manage financial transactions with integrity and precision
- Maintain a clean, organized front desk environment and lobby aesthetics
Qualifications
- Minimum 1 year customer service experience in hospitality or related field
- Proficiency with property management systems (e.g., Opera, IDS) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate situations professionally
- Ability to work independently during overnight shifts with minimal supervision
- Strong problem-solving skills and attention to detail in high-pressure scenarios
- Flexible schedule availability including nights, weekends, and holidays
- Valid Arizona driver's license and reliable transportation