Job Description
Join our elite team at the heart of Silicon Valley! We're seeking a charismatic Night Shift Front Desk Agent to deliver exceptional guest experiences during our hotel's most critical hours. This role combines premium hospitality with overnight operational excellence in downtown San Jose.
Why You'll Love Working With Us:
- Competitive night shift differential pay
- Comprehensive benefits package including health insurance and 401K
- Opportunities for rapid career advancement
- Modern, tech-forward work environment
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth during overnight hours
- Handle reservation inquiries and room assignments using PMS systems
- Respond to emergency situations with calm professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security departments
- Resolve guest concerns with creative problem-solving
- Prepare end-of-night reports and shift handovers
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera, Fidelio, or similar PMS systems
- Ability to work independently during overnight shifts
- Strong attention to detail and multitasking abilities
- Flexible schedule including weekends/holidays
- Basic knowledge of San Jose attractions and transportation