Job Description
Join Atlanta's premier luxury hotel and become the heart of our overnight operations! We're seeking a dynamic Night Shift Front Desk Agent to deliver exceptional guest experiences during our busiest evening hours. If you thrive in fast-paced environments and possess exceptional hospitality skills, this role is your gateway to a rewarding career in Atlanta's thriving hotel industry.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Monitor security systems and respond to emergency situations following protocols
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless overnight operations
- Prepare daily reports and manage reservation systems during shift hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions under pressure
- Proficiency with property management systems (PMS) and Microsoft Office
- Flexibility to work nights, weekends, and holidays
- Valid Georgia driver's license and reliable transportation
- Basic first aid/CPR certification preferred