Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent and become the heart of our 24/7 guest experience. We're seeking a charismatic professional to manage our overnight operations with exceptional service excellence. You'll handle check-ins, manage reservations, and resolve guest inquiries with finesse while maintaining a secure environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Phoenix's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts with precision and personalized service
- Operate PMS systems to process reservations and billing accurately
- Respond to guest inquiries and resolve issues promptly during overnight hours
- Coordinate with security and housekeeping teams for operational efficiency
- Perform night audit procedures and financial reconciliation tasks
- Maintain front desk area organization and security protocols
- Act as primary point of contact for emergency situations overnight
Qualifications
- 2+ years hospitality or customer service experience required
- Proficiency with Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced overnight environments
- Valid Arizona driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of hotel safety and emergency procedures
- High school diploma or equivalent; hospitality degree preferred