Job Description
Join our award-winning team as a Night Shift Front Desk Agent at the prestigious Grand Hotel Jacksonville! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences during overnight hours. This role is perfect for detail-oriented individuals who thrive in dynamic environments and enjoy creating memorable stays for our international clientele. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture that values your growth.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with efficiency and warmth
- Handle guest inquiries, requests, and resolve concerns promptly
- Maintain accurate reservation records and billing systems
- Coordinate with security and housekeeping teams for seamless operations
- Process payments and manage cash handling procedures
- Conduct nightly audits and report maintenance issues
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Ability to work independently during overnight shifts
- Basic first aid/CPR certification preferred
- Flexibility to cover weekends and holidays
- Valid driver's license and reliable transportation
- High school diploma or equivalent required