Job Description
Welcome to Jacksonville Hospitality Group, where we pride ourselves on creating memorable guest experiences every day. We are currently seeking a friendly, energetic, and professional Front Desk Agent to join our team in Jacksonville, FL.
We understand that not everyone starts with experience. That is why we are looking for candidates who are willing to learn, have a great attitude, and want to build a career in the hospitality industry. We provide comprehensive on-the-job training for all new hires. If you are looking for a role with shift work flexibility and a supportive environment, this is the perfect opportunity for you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a professional and positive first impression.
- Manage the front desk operations, including answering phones, taking messages, and directing incoming calls efficiently.
- Assist with guest check-in and check-out procedures, including handling credit cards and room keys.
- Handle incoming and outgoing mail, packages, and deliveries with accuracy and care.
- Monitor the lobby area to ensure it remains clean, organized, and welcoming at all times.
- Resolve guest inquiries, complaints, or requests in a timely and professional manner.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or equivalent is preferred; however, no prior experience is required.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and grooming standards.
- Basic computer literacy and the ability to learn new software quickly.
- A positive attitude, reliability, and a genuine desire to provide excellent customer service.