Job Description
Join our award-winning luxury hotel team as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Phoenix's vibrant hospitality scene. Work in a state-of-the-art facility with stunning city views and a supportive team environment.
Responsibilities
- Check-in/check-out guests with efficiency and warmth while maintaining accurate records
- Handle guest inquiries and resolve issues promptly using exceptional problem-solving skills
- Manage room reservations and optimize occupancy through upselling techniques
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain financial transactions accurately
- Monitor safety protocols and emergency procedures throughout the night
- Collaborate with day shift teams for seamless transition of guest information
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Exceptional communication and interpersonal skills
- Ability to work independently and make sound decisions during off-peak hours
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong attention to detail and multitasking abilities
- Valid Arizona driver's license (if required for errands)
- Flexibility to work weekends and holidays
- Basic knowledge of Phoenix attractions and transportation options