Job Description
Join our award-winning team as a Night Shift Front Desk Agent at our premium downtown Sacramento property! We're seeking a customer-focused professional to deliver exceptional guest experiences during overnight hours. This role offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of California's capital.
Responsibilities
- Manage guest check-in/check-out processes efficiently during overnight hours
- Handle reservation modifications and room assignments with precision
- Respond to guest inquiries and resolve issues promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Perform nightly audits and report maintenance needs
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to work independently during overnight shifts
- Valid California driver's license (if required for property errands)
- Flexible availability including weekends and holidays