Job Description
Join our award-winning hospitality team at Milwaukee Grand Hotel as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during our evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of downtown Milwaukee. If you thrive in fast-paced environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Manage guest check-ins/checkouts efficiently using property management systems
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor security systems and respond to emergency protocols
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Proficiency in property management software (e.g., Opera, RoomKey)
- Flexibility to work weekends, holidays, and overtime
- High school diploma or equivalent required
- Basic knowledge of Milwaukee attractions and transportation