Job Description
Join Metropolitan Hospitality Group's premier NYC hotel as a Part-Time Hotel Associate! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Manhattan. Enjoy flexible scheduling, competitive hourly rates, and opportunities for career advancement in the dynamic hospitality industry. Perfect for students and professionals seeking work-life balance.
Responsibilities
- Deliver exceptional front desk service including check-ins, check-outs, and guest inquiries
- Manage reservation systems and ensure accurate room assignments
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency with reservation systems (e.g., Opera, PMS)
- Attention to detail and organizational abilities
- Basic computer literacy and cash handling experience
- Positive attitude and commitment to guest satisfaction