Job Description
Join our award-winning team at Grand Mirage Resort as a Night Shift Front Desk Agent! Be the first point of contact for our high-profile guests during the vibrant Las Vegas nightlife. This role offers competitive compensation, comprehensive benefits, and the unique opportunity to work while the city comes alive. Experience the energy of the Strip while providing exceptional service in a luxury hotel environment.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel management systems
- Handle reservation modifications and special requests with precision
- Resolve guest inquiries and concerns promptly with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Assist with emergency protocols during overnight hours
- Perform nightly audits and report discrepancies to management
Qualifications
- Previous front desk or customer service experience required
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficiency in hotel management software (Opera, Fidelio)
- Strong problem-solving skills in high-pressure situations
- Excellent communication and conflict resolution abilities
- Flexible availability including weekends and holidays
- Nevada Gaming License (or willingness to obtain)
- Basic knowledge of Las Vegas attractions and transportation