Job Description
Welcome to Grand Horizon Hotels & Resorts, where we redefine the art of hospitality. We are currently seeking a dedicated and detail-oriented Night Shift Front Desk Agent to join our award-winning team in Dallas, Texas. If you thrive in a dynamic environment and possess a passion for guest satisfaction, we want to meet you.
As our Night Front Desk Agent, you will be the first point of contact for guests arriving late and the last face they see before leaving. This role offers a unique opportunity to work in a quieter, more focused atmosphere while maintaining the highest standards of service excellence. Enjoy competitive pay, a supportive team culture, and the flexibility of night shifts.
Responsibilities
- Check guests in and out efficiently, ensuring all required documentation is accurate and complete.
- Manage incoming phone calls, emails, and reservations with a professional and welcoming demeanor.
- Assist guests with check-out procedures, including billing inquiries and processing payments.
- Maintain the front desk area, ensuring it is organized, clean, and fully stocked with supplies.
- Respond promptly to guest requests, including wake-up calls, room service coordination, and local recommendations.
- Monitor building security and access control systems to ensure a safe environment for all guests and staff.
- Handle minor guest complaints or issues with empathy and escalate complex matters to the Manager on Duty when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk, hospitality, or customer service role is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong interpersonal and communication skills, both verbal and written.
- Proficiency with hotel management software and Microsoft Office Suite.
- A valid driver's license is a plus.
- Ability to stand and walk for extended periods and lift up to 25 lbs.