Job Description
Join the Elite Team at The Grand Chicago Hotel!
We are currently seeking a dedicated and professional Night Shift Front Desk Agent to join our award-winning hospitality team. If you are looking for a stable position with excellent benefits and a vibrant work environment, we want to hear from you. Be the first face our guests see as they arrive after a long journey.
Why Join Us?
- Competitive hourly wage with night shift differentials.
- Health, dental, and vision insurance available.
- Employee discounts on dining and amenities.
- Opportunities for career advancement within the hotel group.
We are looking for individuals who embody our core values of integrity, respect, and excellence.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information is collected and processed.
- Manage phone lines and respond to guest inquiries via phone, email, and in-person with professionalism.
- Handle cash transactions, credit card processing, and key management securely.
- Monitor security cameras and access points to ensure the safety of guests and property.
- Resolve guest complaints or issues immediately, escalating to management when necessary.
- Assist with the concierge desk by providing local recommendations and arranging transportation.
- Maintain a pristine and welcoming environment in the lobby and front desk area.
Qualifications
- High school diploma or GED required.
- Previous front desk experience in a hotel or hospitality setting is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong computer literacy, including proficiency in hotel PMS software (e.g., Opera, StayNTouch).
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift moderate amounts of weight.