Job Description
Welcome to the Jacksonville Beach Marriott, where luxury meets the coast. We are currently seeking a dedicated and professional Night Shift Front Desk Agent to join our exceptional team. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to meet you.
In this pivotal role, you will be the face of our hotel during the evening hours, ensuring our guests enjoy a seamless and secure stay. You will manage check-ins and check-outs, resolve inquiries with grace, and maintain the highest standards of cleanliness and safety. This is an opportunity to work in a premium setting with competitive benefits and a supportive culture.
Why Join Us?
- Competitive pay ($16.00 - $20.00/hour)
- Discounted hotel stays and dining
- Comprehensive health benefits
- Opportunities for career growth within Marriott International
Responsibilities
- Manage guest check-in and check-out processes efficiently, including verifying identity and payment methods.
- Respond to guest inquiries via phone, email, and in-person with a high level of professionalism and empathy.
- Monitor the hotel premises for security and safety, ensuring all fire exits and doors are secured.
- Coordinate with housekeeping and maintenance teams to address guest requests and maintenance issues promptly.
- Handle cash and credit transactions accurately using the Property Management System (PMS).
- Process wake-up calls and assist with special requests to enhance the guest experience.
- Maintain a clean and organized front desk area and lobby.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in hospitality or customer service preferred.
- Strong computer literacy, including proficiency in Microsoft Office and Property Management Systems.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor at all times.
- Ability to stand and walk for extended periods.