Job Description
Are you a night owl looking for a rewarding career in hospitality?
The Grand Los Angeles Hotel is currently seeking a dedicated Night Shift Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service around the clock, and we need someone with a keen eye for detail and a warm demeanor to welcome our guests after dark.
Working the night shift offers a unique work-life balance, allowing you to enjoy your days free. You will be the face of our hotel, ensuring our guests have a seamless and memorable experience from the moment they arrive until they depart.
Why join us?
- Competitive hourly wage ($18.00 - $24.00).
- Comprehensive health benefits package.
- Discounted rates at partner hotels worldwide.
- A supportive and professional work environment.
Responsibilities
- Manage the front desk operations during the night shift, including check-ins, check-outs, and wake-up calls.
- Handle guest inquiries, complaints, and requests with the highest level of professionalism and empathy.
- Monitor hotel security systems and ensure the safety and security of guests and property.
- Process payments accurately and maintain financial records for the night.
- Assist in housekeeping coordination to ensure guest rooms are ready for the morning shift.
- Maintain a clean, organized, and welcoming lobby environment.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Strong English communication skills, both verbal and written.
- Availability to work nights, weekends, and holidays as required.
- Proficiency in standard hotel management software (e.g., Opera, Cloudbeds).
- Ability to work independently with minimal supervision.