Job Description
The Grandview Group is a premier hospitality leader dedicated to creating memorable experiences for our guests. We are currently seeking a detail-oriented and guest-centric Night Shift Front Desk Agent to join our team in Minneapolis, Minnesota.
In this role, you will be the face of our hotel during the quiet hours, ensuring that our guests feel welcomed and cared for from the moment they arrive until the early morning. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00
- Comprehensive benefits package
- Discounted room rates and dining
- Professional growth opportunities
Apply today to become a key part of our night operations team!
Responsibilities
- Greet guests warmly and professionally upon check-in and check-out, providing exceptional customer service 24/7.
- Manage the front desk operations efficiently, including processing reservations, payments, and handling inquiries.
- Monitor building security and safety protocols, including key card access and panic button procedures.
- Assist guests with local recommendations, directions, and concierge services during late-night hours.
- Perform nightly cleaning and organization of the front desk area, lobby, and reception spaces.
- Answer and route incoming phone calls and emails promptly and courteously.
- Resolve guest complaints or issues immediately to ensure guest satisfaction and retention.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a front desk, reception, or hospitality role is preferred.
- Must be available to work night shifts, weekends, and holidays.
- Strong computer skills, including proficiency in property management systems (PMS) and Microsoft Office Suite.
- Excellent verbal and written communication skills in English.
- Ability to stand for extended periods and lift up to 25 lbs.
- A professional appearance and a friendly, welcoming demeanor.