Job Description
Welcome to The Luxe Hospitality Group, where we define excellence in the heart of New York City. We are currently seeking a highly motivated Night Shift Front Desk Agent to join our dynamic team. In this pivotal role, you will be the face of our hotel after dark, ensuring our guests enjoy a seamless and safe experience from the late evening until the morning check-in. If you are a night owl with a passion for hospitality and a commitment to superior guest service, we want to hear from you.
We offer a competitive benefits package, including health insurance, employee discounts, and a vibrant work environment in one of the world's most exciting cities.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary paperwork and payment details are processed accurately.
- Answer incoming phone calls and emails, responding to inquiries regarding hotel services, directions, and local attractions promptly.
- Manage the night audit duties, including verifying financial transactions and maintaining accurate daily logs.
- Respond to guest requests and complaints in a calm, professional, and solution-oriented manner to ensure 100% guest satisfaction.
- Perform routine security checks of the lobby and public areas to ensure the safety and security of guests and property.
- Assist with light housekeeping duties in the front office area to maintain a pristine environment.
Qualifications
- High school diploma or GED is required; prior experience in a hotel front desk or customer service role is preferred.
- Must be available to work nights, weekends, and holidays as required by the business.
- Strong communication skills, both written and verbal, with a friendly and professional demeanor.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS) is a plus.
- Ability to stand for extended periods and handle the physical demands associated with the job.
- Valid driver's license is recommended but not always required.