Job Description
Are you a dedicated professional seeking a night shift job in Houston? Join the Grand Houston Hospitality Group and enjoy the unique advantages of working while the world sleeps. We are looking for a reliable Night Shift Agent to manage our front desk operations and ensure our guests have a restful stay. This is an excellent opportunity for those seeking a stable career in hospitality with flexible scheduling.
Why Choose Our Night Shift?
- Enjoy a quieter work environment with fewer crowds.
- Save on commuting and daily expenses.
- Opportunities for career advancement into management roles.
We pride ourselves on delivering exceptional service 24/7. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, verifying identification and processing payments accurately.
- Perform nightly audit duties, including balancing the house bank and reconciling credit card transactions.
- Answer and route incoming calls promptly and professionally using a multi-line phone system.
- Monitor security cameras and patrol the premises to ensure guest safety and property security.
- Respond to guest inquiries, requests, and complaints with empathy and efficiency.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Run nightly reports and ensure all documentation is filed correctly.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in hospitality, front desk, or night audit is preferred but not required.
- Strong computer literacy and proficiency with hotel PMS software (e.g., Opera, Micros).
- Excellent written and verbal communication skills.
- Ability to stand for extended periods and work a flexible rotating schedule.
- Must be available to work nights, weekends, and holidays.