Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand City Hotels in Fort Worth! We're seeking energetic, customer-focused individuals to create memorable guest experiences during evening hours. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a dynamic environment. If you're a night owl with a passion for service, apply today to start your journey in the hospitality industry!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and security teams for seamless operations
- Monitor hotel security systems and respond to emergency protocols
- Prepare daily reports and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- No experience required – training provided
- High school diploma or equivalent
- Exceptional customer service skills
- Basic computer proficiency
- Strong communication and problem-solving abilities
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays
- Valid Texas driver's license (if required for errands)