Job Description
Join our award-winning team at Grand Hospitality Group as a Night Shift Front Desk Agent in Oklahoma City! We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Oklahoma's thriving hospitality industry.
As a key ambassador of our brand, you'll manage check-in/check-out processes, handle guest inquiries with professionalism, and ensure seamless operations overnight. Our commitment to employee growth includes paid training, flexible scheduling options, and a supportive team environment.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Address guest inquiries and resolve issues promptly using exceptional communication skills
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and security teams for overnight operations
- Perform end-of-day reconciliation and report generation
- Uphold brand standards through consistent service excellence
- Assist with emergency protocols and security procedures during night shift
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong computer literacy with proficiency in reservation systems
- Exceptional communication and problem-solving abilities
- Ability to work independently and make sound decisions during off-hours
- Flexibility to work weekends, holidays, and overnight shifts
- Valid Oklahoma driver's license (if required for local errands)
- High school diploma or equivalent required
- Basic knowledge of hotel property management systems preferred