Job Description
Join the dynamic team at Apex Hospitality Solutions as our next Night Shift Front Desk Agent. We are looking for a reliable, customer-focused professional to manage our front desk operations during the evening hours. If you thrive in a quiet, professional environment and enjoy providing exceptional service to guests around the clock, this is the perfect opportunity for you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Differential: Enjoy an additional bonus for working the night shift.
- Professional Growth: Clear pathways for career advancement within the hospitality sector.
As the face of our property during the evening, you will play a crucial role in ensuring our guests feel safe, welcomed, and well-cared for.
Responsibilities
- Guest Management: Check guests in and out efficiently, manage room assignments, and process payments accurately using the property management system (PMS).
- Communication: Answer incoming calls, respond to emails, and relay important messages to appropriate staff members or guests.
- Security & Safety: Monitor security cameras, conduct nightly rounds of the property to ensure guest safety, and lock doors as per security protocols.
- Concierge Services: Provide local recommendations, arrange transportation, and assist with any special guest requests or special events.
- Administrative Tasks: Maintain accurate records, handle lost and found items, and ensure the front desk area is tidy and organized.
- Problem Resolution: Address and resolve guest complaints or issues immediately while maintaining a calm and professional demeanor.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Availability: Must be available to work night shifts, weekends, and holidays.
- Skills: Strong computer literacy (Windows, Microsoft Office) and experience with Property Management Systems is a plus.
- Communication: Excellent verbal and written communication skills with a friendly, professional phone manner.
- Appearance: Professional appearance and grooming standards are required.
- Flexibility: Ability to adapt to changing schedules and multi-task in a fast-paced environment.