Job Description
Are you looking for a rewarding career in Hospitality with a flexible schedule? Raleigh Hospitality Solutions is currently seeking a professional and dedicated Night Shift Front Desk Agent to join our growing team. We offer a unique opportunity to work in a calm, professional environment during the evening hours, ensuring our guests enjoy a seamless check-in experience.
In this role, you will serve as the primary point of contact for guests arriving late in the evening. You will manage all front desk operations, ensuring safety, security, and exceptional customer service. If you are a self-starter who thrives in a quiet setting and wants to build a long-term career in a top-tier organization, we want to meet you.
Responsibilities
- Execute check-in and check-out procedures for guests, including verifying identification and processing payments accurately.
- Answer incoming phone lines and emails promptly, providing information about local attractions and hotel amenities.
- Monitor the lobby and common areas to ensure a welcoming and secure atmosphere throughout the night shift.
- Handle guest inquiries, complaints, and special requests with a solution-oriented and empathetic approach.
- Assist in maintaining the cleanliness and organization of the front desk area and the lobby.
- Coordinate with day shift staff during shift changes to ensure a seamless transition of information.
- Perform security duties, including random room inspections and monitoring building access.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in front desk operations, customer service, or hospitality is preferred but not required for enthusiastic candidates.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal communication skills and a professional telephone manner.
- Proficiency with Microsoft Office Suite and hotel property management systems (PMS).
- A valid driver's license is a plus.