Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional guest experiences as Part-Time Front Desk Agents. This role is perfect for students, career-changers, or those seeking flexible hours in a dynamic luxury environment. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement within our global hotel chain. Apply today to become the smiling face of Columbus's premier destination!
Responsibilities
- Check guests in/out efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized lobby environment
- Assist with event coordination and group bookings
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 1+ years customer service or front desk experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Columbus attractions and services
- Flexible availability including weekends and holidays
- Valid Ohio driver's license (for occasional errands)