Job Description
We are seeking a dedicated and detail-oriented Night Shift Front Desk Agent to join our premium hospitality team in Sacramento. As a vital member of our 24/7 operations, you will serve as the first point of contact for guests arriving late or requiring assistance during the overnight hours. This role is perfect for night owls who thrive in a calm yet fast-paced environment and are committed to delivering exceptional guest experiences around the clock.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health benefits package
- Employee discount on hotel stays
- Professional development opportunities
As the face of our brand during the night shift, you will ensure our guests feel safe, welcomed, and valued. If you possess strong communication skills and a passion for service, we want to hear from you.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival, check them in efficiently, and answer inquiries regarding local amenities, directions, and hotel services.
- Security & Safety: Conduct nightly security rounds, monitor surveillance cameras, and ensure all fire safety protocols are strictly followed.
- Operations: Process payments, handle wake-up calls, and manage key card issuance and collection accurately.
- Maintenance Coordination: Communicate maintenance issues to the engineering team and address minor guest requests promptly.
- Administrative Tasks: Maintain accurate logs of nightly activity, reconcile cash drawers, and update guest profiles in the Property Management System (PMS).
Qualifications
- Experience: Minimum of 1 year of experience in front desk operations, concierge, or guest services is preferred.
- Availability: Must be willing and able to work rotating night shifts, weekends, and holidays.
- Skills: Proficient in Microsoft Office Suite and experience with hotel PMS software (e.g., Opera, StayNTouch) is a plus.
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Requirements: High school diploma or GED equivalent; valid driver's license required.