Job Description
Are you a night owl looking for a rewarding career in hospitality? Pacific Coast Hospitality Group is seeking a dedicated Night Shift Front Desk Agent to join our dynamic team in the vibrant city of San Diego. We pride ourselves on providing exceptional guest experiences and are looking for friendly, reliable individuals to help maintain our high standards.
Whether you are starting your career or looking for a change, we offer comprehensive training and a supportive environment. No prior experience is required to apply. If you have a great attitude and a willingness to learn, we want to hear from you!
Responsibilities
- Guest Check-In & Check-Out: Process reservations, issue room keys, and manage guest arrivals and departures efficiently.
- Front Desk Operations: Answer incoming calls, respond to emails, and address guest inquiries in a professional and timely manner.
- Security & Safety: Monitor building access, verify identity, and ensure the safety and security of guests and property during the night shift.
- Wake-Up Calls: Assist guests with wake-up calls and other special requests to ensure a comfortable stay.
- Lobby Maintenance: Keep the front lobby area clean, organized, and welcoming for guests arriving during the day.
- Payment Handling: Process payments and reconcile daily financial transactions accurately.
Qualifications
- High School Diploma: Or equivalent GED certificate.
- No Experience Required: We train all candidates on our proprietary software and standard operating procedures.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and hotel management software.
- Reliability: Must be available to work nights, weekends, and holidays as required.
- Customer Focus: A friendly, professional, and service-oriented attitude.