Job Description
Join our award-winning team at Grand Bayview Hotel as a Night Shift Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during evening hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Tampa's premier luxury hotel.
Responsibilities
- Manage guest check-ins/checkouts with precision and warm hospitality
- Handle guest inquiries, resolve complaints, and coordinate requests (room service, transportation)
- Maintain accurate reservation systems and billing records
- Monitor security protocols and respond to emergency situations
- Collaborate with housekeeping and security teams for seamless operations
- Process payments and manage cash handling procedures
- Prepare daily reports and occupancy summaries
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (Opera, etc.)
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification a plus
- Fluency in English; Spanish beneficial