Job Description
Join Houston's premier luxury hospitality destination as a Night Shift Hotel Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during our overnight operations. Enjoy competitive pay, premium benefits, and a vibrant team environment in the heart of the Energy City.
Why Work With Us?
• Industry-leading training programs
• Career advancement opportunities
• Comprehensive health & wellness benefits
• Employee discounts & travel perks
• Recognition programs for top performers
Responsibilities
- Manage seamless guest check-ins/check-outs during overnight hours
- Handle guest inquiries with exceptional problem-solving skills
- Oversee security protocols and emergency response procedures
- Coordinate with housekeeping and maintenance teams for operational excellence
- Process payments and maintain accurate financial records
- Monitor surveillance systems and ensure property safety
- Prepare end-of-night reports for management review
Qualifications
- Minimum 1 year hotel/front desk experience required
- Ability to work flexible overnight shifts (11 PM - 7 AM)
- Strong customer service orientation with conflict resolution skills
- Proficiency in hotel management software (Opera, etc.)
- Valid Texas driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Fluency in English; Spanish proficiency preferred
- Basic first aid/CPR certification (or willingness to obtain)