Job Description
Join our dynamic team at Grand Hospitality Group as a Night Shift Hotel Associate and become the heart of our overnight operations! We're seeking energetic professionals who thrive in after-hours environments to deliver exceptional guest experiences while maintaining hotel security and operational excellence. This role offers competitive pay, comprehensive benefits, and growth opportunities within one of Columbus's premier hotel destinations. If you're a night owl with a passion for hospitality, we want you on our team!
Responsibilities
- Manage front desk operations during overnight hours including check-ins, check-outs, and guest inquiries
- Monitor hotel security systems and respond to emergency situations promptly
- Perform nightly audits and reconcile financial transactions
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest complaints with professionalism and resolve issues efficiently
- Prepare daily reports and maintain accurate guest records
- Ensure all public areas are secure, clean, and well-maintained
Qualifications
- Previous hotel or hospitality experience preferred
- Ability to work independently and make sound decisions
- Strong customer service and problem-solving skills
- Basic knowledge of hotel management systems (e.g., PMS)
- Valid Ohio driver's license and reliable transportation
- Availability to work flexible shifts including weekends and holidays
- Ability to stand/walk for extended periods
- Must pass background check and drug screening