Job Description
Join our award-winning team at Grand Plaza Hotel for an exciting night shift career opportunity! We're seeking dedicated hospitality professionals to deliver exceptional service while our guests rest. Enjoy competitive pay, flexible scheduling, and career advancement in the heart of San Jose's vibrant downtown. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Monitor security systems and respond to guest emergencies
- Coordinate with housekeeping and maintenance teams
- Handle billing inquiries and resolve guest concerns
- Perform nightly audit procedures and financial reconciliations
- Maintain detailed logs and incident reports
- Ensure lobby and common areas are pristine
Qualifications
- 1+ years hotel or customer service experience
- Ability to work independently during overnight hours
- Strong problem-solving and conflict resolution skills
- Basic accounting knowledge preferred
- Valid California driver's license (if required for errands)
- Flexible availability including weekends/holidays
- Ability to stand for extended periods
- Fluency in English; bilingual a plus