Job Description
Join the Elite Team at The Grand Detroit Hotel
We are currently seeking a dynamic and charismatic Front Desk Agent to lead our weekend operations. If you have a passion for hospitality and thrive in a fast-paced luxury environment, we want to meet you. This is a fantastic opportunity to showcase your skills in a premier Detroit landmark.
Why Work With Us?
- Competitive hourly wage.
- Discounts on dining and spa services.
- Flexible weekend schedules.
- A supportive, high-end team culture.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor, managing check-ins and check-outs efficiently.
- Handle guest inquiries via phone, email, and in-person with a focus on exceeding expectations.
- Maintain a pristine lobby and front desk area, ensuring the highest standards of cleanliness and organization.
- Process payments and manage reservations using our Property Management System (PMS).
- Resolve customer complaints and issues promptly to ensure guest satisfaction and loyalty.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Must be available to work weekends (Friday through Sunday).
- Excellent verbal communication and interpersonal skills.
- Proficiency in MS Office and hotel PMS software (e.g., Opera, StayNTouch).
- Professional appearance and a positive attitude.
- Ability to stand for extended periods and lift light objects.