Job Description
Join our award-winning team at Grand Plaza Hotel, where we redefine luxury hospitality! We're seeking passionate Night Shift Hotel Associates to ensure seamless operations while our guests rest. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of San Jose's vibrant downtown. Be the cornerstone of our overnight success and grow your career in hospitality!
Responsibilities
- Manage front desk operations with precision during overnight shifts (11 PM - 7 AM)
- Handle guest check-ins/check-outs and address inquiries with exceptional service
- Monitor security systems and respond to emergencies per protocol
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for urgent requests
- Conduct nightly audits and prepare shift reports
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Proficiency in PMS systems (e.g., Opera, Amadeus)
- Valid California driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred