Job Description
Join our award-winning team at the Grand Philadelphia Hotel and become part of the city's vibrant hospitality scene! We're seeking dedicated Night Shift Associates to deliver exceptional guest experiences during our busiest overnight hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a luxury downtown setting. Your role will be crucial in ensuring seamless operations while our guests rest and recharge. Apply today to join a team that values excellence and community!
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Monitor security systems and respond to emergency situations promptly
- Coordinate with housekeeping and maintenance teams for room readiness and facility issues
- Handle cash transactions and maintain accurate financial records
- Resolve guest complaints with professionalism and discretion
- Prepare daily reports and maintain guest confidentiality
Qualifications
- Minimum 1 year hotel or hospitality experience required
- Flexible availability including weekends and holidays
- Strong communication and conflict resolution skills
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Ability to work independently with minimal supervision
- Valid Pennsylvania Food Handler's Certificate preferred
- Must pass background check and drug screening