Job Description
Join our vibrant team at the Grand Fort Worth Hotel as a Night Shift Associate! We're seeking energetic individuals to deliver exceptional guest experiences during evening hours. Perfect for career changers or those entering the hospitality industry—no prior experience required! Enjoy competitive pay, flexible schedules, and comprehensive training. Be the friendly face that ensures our guests feel welcomed and secure overnight while maintaining hotel operations. Grow your career with industry-leading benefits and advancement opportunities in one of Texas' most dynamic cities.
Responsibilities
- Provide 24/7 front desk support including check-ins, check-outs, and guest assistance
- Monitor hotel security systems and respond to emergency protocols
- Manage reservations and coordinate with housekeeping/ maintenance teams
- Handle guest inquiries, complaints, and special requests with professionalism
- Perform nightly audits and financial transaction reconciliation
- Maintain clean and organized lobby/public areas during shift
- Document incidents and communicate updates to day management
Qualifications
- High school diploma or equivalent (GED)
- Ability to work independently and make sound decisions
- Strong communication and customer service skills
- Basic computer proficiency (MS Office, reservation systems)
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license (for potential errands)
- Must pass background check and drug screening
- Willingness to complete paid hotel certification training