Job Description
Join our award-winning team at Grand Plaza Hotel, where we redefine hospitality excellence. We're seeking dedicated night shift professionals to deliver exceptional guest experiences while Philadelphia sleeps. Enjoy competitive pay, comprehensive benefits, and a supportive environment that values your contributions. Perfect for night owls seeking career growth in the heart of the City of Brotherly Love.
Responsibilities
- Deliver 24/7 guest assistance with check-ins, check-outs, and concierge services
- Monitor security systems and respond to emergency protocols swiftly
- Manage overnight housekeeping coordination and public area maintenance
- Handle guest inquiries and resolve issues with empathy and professionalism
- Operate POS systems for late-night food/beverage transactions
- Conduct nightly property inspections and report maintenance needs
- Collaborate with day-shift teams for seamless operations handover
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including weekends and holidays
- Strong communication and conflict resolution skills
- Basic knowledge of hotel management systems (e.g., Opera)
- Ability to work independently during overnight hours
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Proficient in English; bilingual Spanish preferred
- Ability to stand/walk for extended periods and lift 25 lbs