Job Description
Join our award-winning hospitality team at Grand Hotel Detroit! We're seeking passionate Night Shift Hotel Associates to deliver exceptional guest experiences during overnight hours. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while working in the heart of Detroit's vibrant downtown. Perfect for night owls seeking stability in the hospitality industry!
Responsibilities
- Manage guest check-ins/check-outs with precision and professionalism
- Address guest inquiries and resolve issues promptly during overnight shifts
- Monitor hotel security systems and ensure guest safety
- Perform nightly audits and financial reconciliations
- Coordinate with housekeeping and maintenance teams
- Prepare operational reports for morning management
- Handle emergency situations calmly and effectively
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong problem-solving and conflict resolution skills
- Ability to work independently during overnight hours
- Proficient in hotel management software (Opera preferred)
- Excellent communication and multitasking abilities
- Flexible availability including weekends and holidays
- High school diploma or equivalent required