Job Description
Are you a dedicated night owl looking for a rewarding career in the hospitality industry? Grand Plaza Hotel & Suites is seeking experienced and energetic professionals to join our front-of-house team for our evening and night shifts. We pride ourselves on delivering exceptional guest experiences around the clock, and we need reliable team members to help us maintain our high standards.
As a Night Shift Associate, you will be the face of our hotel during the quiet hours, ensuring our guests have a safe, comfortable, and seamless stay. This role offers a unique opportunity to work in a professional environment with a flexible schedule, making it perfect for students or those seeking a second income.
Responsibilities
- Front Desk Operations: Manage check-ins, check-outs, and key management for late-arriving guests with a warm and professional demeanor.
- Night Audit: Perform comprehensive financial duties, including balancing daily reports, reconciling room rates, and preparing end-of-day financial summaries.
- Security & Safety: Monitor the property using security cameras and patrol the premises to ensure the safety and security of guests and staff.
- Guest Assistance: Address guest inquiries via phone or email promptly and resolve any issues or complaints that arise during the night shift.
- Housekeeping Support: Coordinate with housekeeping staff to ensure guest rooms are cleaned and prepared for the next day.
- General Maintenance: Report any maintenance issues or safety hazards immediately to the management team.
Qualifications
- Experience: Previous experience in hotel front desk operations or night audit is preferred but not required; training will be provided.
- Communication: Excellent verbal and written communication skills in English.
- Attention to Detail: Strong ability to handle financial transactions and data entry with high accuracy.
- Computer Skills: Proficiency with hotel Property Management Systems (PMS) or willingness to learn.
- Availability: Must be available to work nights, weekends, and holidays.
- Professionalism: A professional appearance and attitude are essential.